SSE Swalec is a trading name of OVO Electricity Limited and OVO (S) Gas Limited (both members of the OVO Group). Along with their other energy brands, SSE Scottish Hydro, SSE Southern Electric, SSE Atlantic, SSE, and SSE Airtricity, serve customer accounts across England, Scotland, Wales and Ireland.
SSE Swalec believes in making energy simpler, more transparent and better value for customers. SSE Swalec was the first energy company to simplify tariffs. First to stop doorstop selling in GB. And first to launch a Customer Charter.
This is what their new Customer Charter is all about. Following conversations with customers, and their independently chaired Customer Forums, SSE Swalec has identified the areas customers want them to focus on:
Making life easier for them
Finding ways to save them money
Helping them when they need SSE Swalec most